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FAQ

What is the anticipated lifespan of the Bior Wave?

Our products operate passively and will continue functioning as long as their structural integrity is maintained.

Can Bior Wave withstand exposure to low/high temperatures?

Our products are designed to endure temperatures ranging from -50 to +50 degrees Celsius.

Which bandwidths are compatible with the Bior Wave?

Our products seamlessly support Wi-Fi, Bluetooth, LTE, 4G, and 5G.

Within what frequency range have your products have been tested?

The tested frequency range spans from 24Hz to 28GHz (5G).

How efficient is the Bior Wave?

Numerous studies have showcased the significant efficacy of our products in mitigating the impacts of electromagnetic radiation. For more comprehensive details, please refer to this link.

How does the Bior Wave operate?

The Bior technology operates by concentrating electromagnetic radiation through a resonator antenna attached to the Bior product. The antenna draws the electromagnetic field (EMF) into the microprocessor. The microprocessor’s attenuator diffracts the EMF, creating a cancelling electromagnetic wave that reverses the original energy wave emitted by the EMF source. This process is akin to noise-canceling headphones that provide clear sound without background interference.

Is it possible to test the Bior Wave at home?

No, the device cannot be tested at home as the testing procedure necessitates specialized equipment to measure physiological conditions during or after interaction with electromagnetic radiation and protective devices. For more information, please refer to this link.

Are there any adverse effects associated with the Bior Wave?

Our products have undergone an extensive scientific research, and no adverse effects have been observed during this process. However, if you experience any issues while using our products, we recommend discontinuing their use immediately.

How can I identify whether my Bior Wave is damaged?

Indicators of damage include cracks, chips, or wear and tear in or around the microprocessor. Water damage may manifest as droplets or bubbling in or around the microprocessor or discoloration in this area.

Is an external power supply required for the Bior Wave?

No, our products do not require an external power. They are passive devices powered by the electro- magnetic field of the gadgets surrounding them.

What is the return policy if I am dissatisfied with my product?

Please note that Bior Tech reserves the right to deny a refund or exchange if the returned products do not conform to our policy. For more information, please refer to this link.

Will the Bior Wave impact the functionality of electronic gadgets overall?

No, our products do not interfere with the functionality of any electronic gadgets.

Can Bior Wave help electromagnetic hypersensitive people?

While individual experiences vary, we have received overwhelmingly positive feedback from customers who are electromagnetically hypersensitive and have used DefenderShield® products. Numerous users have reported significant success, with many stating that their symptoms have been noticeably reduced or completely alleviated.

Bior Wave Installation

Ensure the surface of your electronic gadget is clean before applying the Bior Wave. Peel off the Bior Wave from the white circle backing and firmly press on the device for approximately 30 seconds. You can affix it directly to the electronic gadget or onto the protective case. The Bior Wave is equipped with a protective polymer coating making it water-resistant.

Technical Questions

Can a protective case be used with the Bior Wave?

Yes, the Bior Wave is compatible with protective cases and can be applied on top or underneath them.

Is it possible to reapply the Bior Wave on another gadget?

No, the Bior Wave should be applied to a gadget only once. Attempting to remove and reapply it elsewhere may damage the product, as the adhesive layer loses its effectiveness once removed.

What are the dimensions of the Bior Wave?

The product boasts a diameter of 17.4mm (0.68in).

What is the effective range of the Bior Wave?

The effective coverage diameter for the Bior Wave is 19 feet (5.5 meters).

What is included in the package of the Bior Wave?

The package comprises the product and accompanying instructions.

Payment

Accepted Payment Methods:

What payment options are available at Bior Technologies?

Bior Technologies accepts various payment methods, including major credit cards like Visa, MasterCard, American Express, and others. Additionally, online payment methods such as PayPal and Apple Pay are supported as well.

Shipping Costs and Duty Fees:

Are shipping and duty fees included in my order?

No, shipping and duty fees are not included in your order. These costs will be added at checkout based on your location.

Order Cancellation Policy:

Can I cancel my order?

Yes, you can cancel your order as long as it hasn’t been processed for shipping. To request a cancellation, please contact us as soon as possible with your order details. Once your order has shipped, we won’t be able to cancel it, but you can return it for a refund once you receive it.

Purchase Receipt Issues:

I haven't received a purchase receipt. What should I do?

A confirmation E-mail is sent upon purchase. Please check both your Inbox and Spam Folder for the receipt. If you still haven’t received it, please contact our Support Team.

Shipping & Returns

International Shipping:

Do you offer international shipping?

Certainly, Bior Technologies ships its products worldwide.

Shipping Address Correction:

I made an error in my shipping address. Is it possible to amend it?

Certainly, customers can update their shipping details within 24 hours on regular business days. Kindly reach us out via E-mail at [email protected].

Tracking Information Issues:

I haven't received any tracking information.

Upon shipping your order, an automatic confirmation E-mail containing all tracking details is sent to you. Please also check your Spam Folder for this information.

Delivery Timeframe:

When can I expect to receive my product(s)?

For customers within Europe, packages should arrive within 7 – 14 business days from the pur- chase date (excluding holidays). International orders may take up to 21 business days (excluding holidays).

Delayed Order Investigation:

I haven't received my order, and it's been over 30 days since the purchase date.

If your order hasn’t arrived within 30 days, please E-mail us at [email protected] providing your original purchase order number. We’ll promptly create a ticket with our Logistics Department to investigate. Allow up to 24 hours for our response.

Product Return Policy:

Can I return my product if I'm dissatisfied?

Please note that Bior Technologies reserves the right to deny a refund or exchange if the returned products do not comply with our policy. To receive a full refund, customers must follow our Return Instructions.

Damaged Product Replacement:

My product arrived damaged. Can I request a replacement?

Certainly, products bought directly from our website are covered for 30 days from the purchase date for any physical damage or excess wear and tear. Replacement requests must be submitted within this 30-days return period, and all products must be returned in accordance with our Re- turn Policy. Refer to this link for return instructions.

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